How do you bring an 85-year-old New York Institution into the digital age (without breaking it)?
We spent time in the shop with existing tech to map the sales and inventory process from start to finish.
Our roadmap discovery identified missing links between digital sales and in-stock inventory as well as faulty systems for physical sales. By examining the entire purchase and inventory flows, we identified the steps that needed small improvements and the ones that needed complete overhauls.
We developed a system to unify their inventory that was easy to implement and super simple to learn.
We paired a best-in-class enterprise resource management tool with simple and effective software like Shopify and Stitch Labs. We added in bluetooth scanners and new receipt printers. This tailored ERP allowed Zarin to effectively track multi-channel sales inventory and only sell items they currently had in stock—all while moving their existing paper records to digital ones (saving countless trees, yippee).
Hands-on Training and Launch
Our tailored roll out blended hands-on training for team members with a demanding operations schedule.
Coalesce was on site for comprehensive training and troubleshooting throughout the entire set-up, integration, and launch process, and offered continual ongoing training on demand.
By digitizing their inventory process across touch points, Zarin Fabrics is opening new doors to sales and e-commerce more than 80 years after they opened their own.